new vehicles

• Management and evaluation of objectives and bonuses
• Commercial campaign audits
• Commercial practices audit
• Assessment tool for commercial management
• CRM analysis
• Control and management of investments in marketing and advertising
• Management of promotional and incentive-based programmes
• Mystery Shopping
• Video Mystery Shopping
• Mystery Calling
• Improved client quality processes during the sale of NV

after-sales

• Warranty management and auditing
• Activity and services specific assessment
• Management of reorganisation campaigns
• Management of promotional programmes and after-sales incentives
• After-sales marketing
• Management and evaluation of objectives and bonuses
• Management of "back to garage" programmes
• Substitute vehicle management
• Mystery Shopping Service
• Video Mystery Shopping Service
• Mystery Calling
• Improved client-service quality processes

network development

• Standards auditing
• Programme management and systems relating to organisation, services and resources
• Implementation and assessment of corporate image
• Sub-networks: corporate image, standards and processes
• Contract management and monitoring
• Prospection and selection of dealers and Technical Services
• Management and evaluation of objectives and bonuses

second-hand vehicles

• Programmes for second-hand vehicles
• Management and evaluation of objectives and bonuses
• Auditing of commercial campaigns for second-hand vehicles
• Management of systems base d on qualitative criteria and variable margins
• Management of promotional and incentive-based programmes
• Mystery shopper for sales. Mystery Shopping
• Mystery caller for appointments. Mystery Calling
• Improvement of client quality processes

administration and finance

• Implementation of programmes and systems related to organisation, operation and services
• Management of financial and operational data to be obtained from dealers
• Management and monitoring of contract compliance

parts, accessories and equipment

• Management and auditing of commercial activity regarding original spare parts and accessories
• Warehouse management
• Management and evaluation of objectives and bonuses
• Mystery Shopping
• Management of promotional and incentive-based programmes
• Parts traceability auditing

marketing

• Management and monitoring of investments in network marketing and advertising
• Management of marketing plans to distributors
• Management and evaluation of objectives and bonuses

customer quality

• Mystery Shopping
• Mystery Service
• Management and evaluation of objectives and bonuses
• Competitor Mystery
• Improvement in sales processes
• Improvement in after-sales processes
• Client satisfaction assessment